Shipping policy

This Shipping Policy describes how Zenos Health (“we,” “us,” or “our”) ships orders placed through zenoshealth.com.

1. Shipping Area

We ship to addresses within the United States only. International shipping is not available at the moment.

2. Shipping Rates

Orders over $60 qualify for free standard shipping within the U.S. For orders of $59 or less, the shipping cost depends on the size and volume of the order; estimated shipping cost for single-item orders is $7 to $8. 

The applicable shipping cost is calculated and displayed at checkout before you complete your purchase.

3. Handling and Delivery Times

Our handling time is 1 business day, which is the time we need to prepare your order for shipment. Once your order ships, delivery within the U.S. takes 2 to 3 business days. In total, your order should arrive within a delivery window of 2 to 5 business days. Business days are Monday through Friday, excluding public holidays.

Delivery times are estimates and are not guaranteed. Factors outside our control, including carrier delays, weather, and high order volumes, may affect delivery.

4. Carriers

We ship with USPS, UPS, and FedEx. The carrier used for your order may vary based on package size, weight, and destination.

5. Order Tracking

After your order ships, we will send a confirmation email with tracking information so you can monitor the status of your delivery.

6. Risk of Loss

Risk of loss transfers to the customer when the order is shipped, not upon delivery.

7. Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or damaged in transit, we will assist you in filing a claim with the carrier. Please contact us as soon as possible and include your order number so we can help.

8. Contact Us

If you have questions about this Shipping Policy, please contact us through our Contact page or call +1 (786) 833-1570.