Return and Refund Policy

Effective: October 4, 2025

Standard Return Policy

You may request a return within 7 days of receiving your item. To be eligible:

• Items must be unused, unworn, with original packaging and tags
  

• You must include proof of purchase
  

Start a return by emailing us at marketplaces@zenoshealth.com. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Contact us immediately upon receipt if your item is defective, damaged, or incorrect. We’ll evaluate and make it right.

Non-Returnable Items

• Sale items
  

• Gift cards
  

• Perishables
  

• Personal care products
  

• Custom or personalized orders
  

• Hazardous materials
  

Exchanges

Return the item and place a new order after your return is accepted.

EU 14-Day Right to Cancel

Customers in the EU may cancel an order within 14 days of receipt for any reason.

Refunds

Once approved, refunds are processed within 10 business days to your original payment method. Processing time may vary by bank.

For questions: marketplaces@zenoshealth.com