Return and Refund Policy

Effective: October 4, 2025

Standard Return Policy

You may request a return within 30 days of receiving your item. To be eligible:

• Items must be unused, unworn, with original packaging and tags
  

• You must include proof of purchase
  

Start a return by emailing us at marketplaces@zenoshealth.com. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Contact us immediately upon receipt if your item is defective, damaged, or incorrect. We’ll evaluate and make it right.

30-Day Money-Back Guarantee

At Zenos Health, your satisfaction and well-being are our top priority. We stand behind the quality of our products and want you to feel completely confident while purchasing.

That’s why every order is protected by our 30-Day Money-Back Guarantee.

You have 30 days from the date of delivery to request a refund.

Who Is Eligible?

Our guarantee applies to first-time purchases only of each product. This allows new customers to purchase our products with confidence while preventing misuse of the policy.

Our 30-Day Money-Back Guarantee is designed to support our recurring customers and applies exclusively to purchases made through our Subscribe & Save program.

How It Works

If you’re not satisfied:

1. Contact our support team within 30 days of receiving your order.

2. Share your order number and the reason for your request.

3. Our team will review and guide you through the quick refund process.

Once approved, your refund will be issued to your original payment method. It could take few days to process your refund depending on the original payment method.

What Can Be Refunded?

We offer refunds on:

• First-time purchases of a product

• Unopened or unused products only (sealed packaging required)

• Orders requested within the 30-day window

Shipping fees are non-refundable unless the order arrived damaged or incorrect.

The buyer will be responsible for return shipping.

Our Promise

We created Zenos Health products with care, high-quality ingredients, and your wellness in mind. Our goal is simple: you should feel confident and supported when trying our products.

If you don’t love your experience, we’ll make it right.

Need Help?

Our support team is always happy to assist.
 Please contact us at: marketplaces@zenoshealth.com

Non-Returnable Items

• Sale items
  

• Gift cards
  

• Perishables
  

• Personal care products
  

• Custom or personalized orders
  

• Hazardous materials
  

Exchanges

Return the item and place a new order after your return is accepted.

EU 14-Day Right to Cancel

Customers in the EU may cancel an order within 14 days of receipt for any reason.

Refunds

Once approved, refunds are processed within 10 business days to your original payment method. Processing time may vary by bank.

For questions: marketplaces@zenoshealth.com