Privacy policy

Last updated: October 4, 2025

Zenos Health operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zenos Health is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Information You Provide Directly

• Identifiers such as name, shipping address, billing address, email address, and phone number

• Account information, including login credentials, preferences, and order history

• Payment and billing information (processed by third-party payment processors)

• Communications, including customer support inquiries, emails, messages, and feedback

Information Collected Automatically

• Device and usage data, including IP address, browser type, operating system, and referring URLs

• Website interaction data, such as pages viewed, links clicked, and session duration

• Cookies, pixels, and similar tracking technologies

Information from Third Parties

• Shopify and related e-commerce infrastructure providers

• Payment processors, fulfillment partners, and shipping providers

• Advertising and analytics partners used to measure performance and deliver relevant ads

2. How We Use Personal Information

We use personal information for the following purposes:

• To process and fulfill orders, payments, shipping, and returns

• To provide customer service and respond to inquiries

• To operate, maintain, and improve our Website and services

• To personalize your experience and product offerings

• To send transactional and marketing communications, subject to your choices

• To conduct advertising, analytics, and performance measurement

• To comply with legal obligations, enforce our policies, and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar technologies to support Website functionality, analytics, and advertising. These technologies help us remember your preferences, understand how users interact with the Website, and deliver relevant advertisements on third-party platforms.

You can manage or disable cookies through your browser settings. Please note that some features of the Website may not function properly if cookies are disabled.

4. Sharing of Personal Information

We may disclose personal information in the following circumstances:

• Service Providers: with vendors that perform services on our behalf, such as payment processing, shipping, analytics, and customer support

• Commerce Platform: with Shopify and related infrastructure providers to operate our online store

• Advertising Partners: for targeted or interest-based advertising, subject to your opt-out rights

• Legal and Compliance: to comply with applicable laws, regulations, subpoenas, or legal processes

• Business Transfers: in connection with a merger, acquisition, or sale of assets

We do not knowingly sell personal information for monetary consideration. However, certain disclosures for advertising purposes may be considered “sharing” under applicable U.S. privacy laws.

5. Your Privacy Rights (U.S. States)

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of your personal information

• Opt out of the sale or sharing of personal information for targeted advertising

• Limit the use or disclosure of certain sensitive personal information, where applicable

You may exercise your rights by contacting us at hello@zenoshealth.com. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to submit a request on your behalf, as permitted by law.

6. Global Privacy Control (GPC)

We recognize browser-based Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of personal information for the browser and device used to access our Website.

7. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Transactional or service-related messages may still be sent as necessary to fulfill your orders or manage your account.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Users

The Website is intended for users located in the United States. If you access the Website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Zenos Health
Operated by Neos Nutraceuticals LLC
3901 Island Estates Dr
Aventura, FL 33160
United States

Email: hello@zenoshealth.com