Return Policy

Returning Nonprescription Items In-Store or Online

At Zenos Health, we are committed to providing high-quality products and exceptional service. We reserve the right to limit or refuse any refund or exchange. All returns or exchanges are subject to a third-party verification process.

---

Return In-Store

Most new, unopened items purchased from Zenos Health can be returned to our store within 15 days of purchase for an exchange or refund. A full copy of our return policy, including restrictions and requirements, is available upon request.

• A valid photo ID may be required for any return or exchange.

• Opened or damaged items, missing a receipt, or those that do not pass our third-party verification process may be denied a refund or exchange.

• Items returned with the original receipt may receive a refund or store credit in the amount of the original purchase price. If the purchase was made with a credit or debit card, the refund will be issued to the same card.

• Items returned without a receipt may be exchanged for the same item or refunded as store credit. The refund amount may be limited to the lowest advertised price in the 15-day period prior to the return.

• Gift cards, prepaid cards, and phone cards cannot be returned or exchanged, except as required by law.

• Due to health and safety concerns, certain health care, home health, and personal care products cannot be returned, even if unopened. No refunds will be issued for these items.

• Special-order items such as medical equipment or custom orders may be subject to separate return policies. Please contact our team for more details.

---

Return by Mail

Items purchased at Zenos Health that are eligible for return or exchange may also be returned by mail within 15 days of purchase. Please call us at +1 (786) 833-1570 before returning items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.

---

Other Important Information

Why We Need Your ID

A third-party processor helps us detect improper returns and prevent losses. Except where prohibited, we require a valid photo ID for all returns. Our third-party processor may record ID information during a return and keep it in a secure database to help validate future returns. You may request a copy of your Return Activity Report by contacting us.

---

Prescription Purchases

These policies do not apply to prescriptions. If you have questions or concerns about prescription items, please call us at +1 (786) 833-1570. Due to legal restrictions, prescription medications cannot be returned.

---

Effective Date:

This return policy is effective as of March 5th, 2025. Zenos Health reserves the right to change this policy at any time.

---

For more information or assistance, please contact us:

📍 Zenos Health
2268 Broadway
New York, NY 10024
📞 Phone: +1 (786) 833-1570
📧 Email: info@zenoshealth.com